sidebar

» Remote Support

Skip to Content

Connect With Us sidebar
Connect With Us sidebar

Find us on Google Maps

gps: 33° 55' 42.58" S, 18° 25' 11.88"

Drop us a Line

021 461 0909 connect@absolutecs.co.za

Pop in for a Visit

75 Hope Street, Cape Town, 8001

Let us Connect with You

Absolute Cloud Solutions has been providing expert IT support to businesses since 1998. Competent in all Microsoft-based solutions, yet flexible enough to offer IT solutions outside our core competencies, we strive to match overall business needs and challenges with the most appropriate and cost-effective IT solutions.

We are seamlessly able to break down the complexities surrounding IT into bite-size chunks, so that corporate decision-makers can more easily make important business decisions.

Our online logging (ilogs) application effectively allows us to record, monitor, track and follow-up on all client issues in real time.

We strive to exceed our clients’ expectations – whether onsite or via remote access – our team of professionals continue to trouble-shoot and problem-solve until all issues are resolved.

It is the mission of every member of Absolute Cloud Solutions to:

Create and keep clients

  • Creating by consulting honestly and wisely.
  • Keeping by producing reliable Trust-Worthy support and maintenance.

Grow

  • Personally, Financially & Technically.

Be nice

We are passionate about what we do and place significant value on our working relationships formed with each and every client. Our people are our greatest asset and over time, through teamwork and dedication, we have developed and nurtured a culture of honesty and integrity that we practice on a daily basis.

What does Absolute Cloud Solutions do and who do you do it for?

Serge: “We provide comprehensive IT infrastructure, IT support services and quality consulting to anyone who needs it, and that can range from businesses with office space – with or without branches; hotels; property owners and non-profit organisations.”

You have been doing this since 1998, what do your clients really want or need?

Serge: “Peace of mind. Peace of mind that they are getting:

» The best IT solution for their business
» For the least amount of money
» And that they are being directed in the best direction.”

What is your approach

Serge: “It always starts with getting a detailed understanding of our prospective client’s business: What do they do at the moment? And where do they see themselves down the road? This is followed by getting a clear understanding of what their current pain points are and why they have invited us to the table.”

How do your customers change or transform as a result of what you do?

Serge: “They are able to focus on their core business knowing that they have a competent, dedicated and caring partner that will deal with their day-to-day, medium-term and long-term IT challenges; no matter how big or small.”

What are your key differentiating factors?

Serge: “We hire humans to help humans with their IT problems (and opportunities). We believe technology can be learnt, but character is something you are born with, and our hiring processes reflects this.

We are not vendor-specific, and we are not bound to a particular brand or solution platform. This frees us to consult honestly and objectively in the client’s best interest.

Finally, everything we do, we do thoughtfully and for good reason. For example, our company is structured to ensure that whatever we do aligns with what is:

  • Best for our clients
  • Best for our technical team
  • And best for our business.

This ensures that structurally our organisation is always geared to sustainably deliver what is best for our clients. ”

As each small business passes a certain point of growth and success, it has to ask and answer key questions in order to sustain that success and growth for example:

  • What do our customers want and how can we give it to them?
  • How do we attract top technicians and talent and perfectly align our performance with what our customers deserve?
  • What is our key differentiating factor? and
  • How does Absolute Cloud Solutions do this in a self-sustaining manner?

The answer is one word: Trustworthy.

Noticeably, we do not define our key differentiating factor on any one particular technology. This is because, over time, technologies come and go. Clients are looking for solutions and are less concerned about the specifics of technology. We are not aligned nor tied to any one particular vendor and therefore are able to make the correct recommendation that aligns perfectly with our clients’ business needs. Our IT skills and expertise are vast; our technical competencies considerable.

Absolute Cloud Solutions hire, train, motivate and formally incentivise its team based on trustworthy. For us, it has a specific meaning and implementation: Trust is a foundation of character, and worthy is a measure of competence. You would not be safe with the heart surgeon who, though highly skilled and experienced, recommends a triple bypass because he needs the cash for a new swimming pool. Competence without good character is dangerous and good character without the necessary competence is just good intention but equally as dangerous. So, you need both.

Trustworthiness extends to our motivation and remuneration of technical staff. Technicians are rewarded based on two factors: (1) Their technical competence which is proportional to the number of accredited exams passed in their particular field of expertise and (2) A performance bonus – essentially a measure of character – which is based on client feedback provided when jobs are completed and cases signed off.

All these factors and strategies combined ensure a happy and self-sustaining alignment between what is good for our clients, is good for our staff and is therefore good for our business.

Absolute Cloud Solutions is proud to be associated with the following world-class Service Providers.

r2-3-dell
r2-4-intell-channel
r2-5-intell-tech
r3-2-hp
vemo
r3-1-trend
r3-4-nable

Absolute Cloud Solutions is passionate about effecting change and improving the lives of those less fortunate in Cape Town, Johannesburg and outlying areas in South Africa and is therefore a proud benefactor of Ma Afrika Tikkun, whose vision is to build a sustainable future for South African township youths via strategic partnerships and community centres of excellence.

We also help severely disadvantaged young South Africans at James House, by way of a donation, to enable these youths to grow and shine with the chance of leading productive and healthy lives.  James House is a designated child protection organisation offering programmes and treatment centres for children and adolescents struggling with emotional, psychological and behavioural difficulties.

Please visit Ma Afrika Tikkun and James House for more information on the incredible work they do and how they constantly strive to make significant changes in people’s lives on a daily basis.

Security

Absolute Cloud Solutions shall take all reasonable steps to secure the content of the Absolute Cloud Solutions website and the information provided by and collected from users from unauthorised access and/or disclosure. However, Absolute Cloud Solutions does not make any warranties or representations that content shall be 100% safe and secure.

Absolute Cloud Solutions is under no legal duty to encrypt any content or communications from and to the Absolute Computer Solutions website and is also under no legal duty to provide digital authentication of any page on the Absolute Cloud Solutions website.

Users may not deliver or attempt to deliver, whether on purpose or negligently, any damaging code, such as computer viruses, to the Absolute Cloud Solutions website or the server and computer network that support the Absolute Cloud Solutions website.

Notwithstanding criminal prosecution, any person who delivers any damaging code to the Absolute Cloud Solutions website, whether on purpose or negligently, shall, without any limitation, indemnify and hold Absolute Cloud Solutions harmless against any and all liability, damages and losses Absolute Cloud Solutions and its partners/affiliates may suffer as a result of such damaging code.

Anti-Spam Policy

1. Introduction

1.1 In the context of electronic messaging, “spam” means [unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose].
1.2 We have a zero-tolerance spam policy.

2. Credit

2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).

3. Spam filtering

3.1 Our messaging systems automatically scan all incoming [email and other] messages and filter out messages that appear to be spam.
3.2 We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.

4. Spam filtering issues

4.1 No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.
4.2 If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another means.
4.3 You can reduce the risk of a message being caught by the spam filters by:
(a) sending the message in plain text (instead of, or in addition to, HTML);
(b) removing any message attachments;
(c) avoiding the terminology and text styling typically used by spammers; and/or
(d) ensuring that your messages are scanned for malware before dispatch.

5. Receipt of unwanted messages from us

5.1 In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.

6. Variation

6.1 We may amend this policy at any time by publishing a new version on our website.

7. Our details

7.1 This website is owned and operated by Absolute Cloud Solutions.
7.2 Our principal place of business is at Ruskin House, Roeland Street, Cape Town, South Africa.
7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to info@absolutecs.co.za or by telephone on (+27) 21 461 0909.

Privacy Statement

Absolute Cloud Solutions shall take all reasonable steps to protect the personal information of users and for the purpose of this clause, personal information shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Absolute Cloud Solutions may electronically collect, store and use the following personal information of users:

  • name and surname;
  • contact numbers;
  • email address;
  • ip address;
  • user selected username and password.

Absolute Cloud Solutions collects, stores and uses the abovementioned information for the following purposes:

  • to communicate requested information to the user.
  • to provide the user with access to restricted pages on this website.
  • to compile non-personal statistical information about browsing habits.
  • to provide users with a better website experience that is more relevant to their interests.
  • to create a business information database.

We will not disclose personal information to anyone without permission unless:

  • we are compelled to do so by law or in terms of a court order.
  • it is in the public interest to do so.
  • it is necessary to protect our rights.

Marketing
To provide users with the very best in service Absolute Cloud Solutions may use personal information to send information and product updates about their services, or any other products and services, or to permit other parties to send information about products or services which may be of interest.

Use of Cookies
Cookies are pieces of information that a website transfers to your computer’s hard drive for record keeping purposes. Most web browsers are set to accept cookies. Absolute Cloud Solutions uses cookies to make your use of our website and services as convenient as possible. Cookies do not identify users although they do identify a user’s browser. Cookies are used to estimate our number of users and determine overall traffic patterns through our website. If you do not wish to receive any cookies please set the settings on your browser to refuse cookies.

View privacy policy.

Disclaimer

Absolute Cloud Solutions shall take all reasonable steps to secure the content of the Absolute Cloud Solutions website and the information provided by and collected from users from unauthorised access and/or disclosure. However, Absolute Cloud Solutions does not make any warranties or representations that content shall be 100% safe and secure.

Absolute Cloud Solutions is under no legal duty to encrypt any content or communications from and to the Absolute Cloud Solutions website and is also under no legal duty to provide digital authentication of any page on the Absolute Cloud Solutions website.

Users may not deliver or attempt to deliver, whether on purpose or negligently, any damaging code, such as computer viruses, to the Absolute Cloud Solutions website or the server and computer network that support the Absolute Cloud Solutions website.

Notwithstanding criminal prosecution, any person who delivers any damaging code to the Absolute Cloud Solutions website, whether on purpose or negligently, shall, without any limitation, indemnify and hold Absolute Cloud Solutions harmless against any and all liability, damages and losses Absolute Cloud Solutions and its partners/affiliates may suffer as a result of such damaging code.